At Rebel Inc., we are committed to providing high-quality, custom-made products that meet your expectations. As part of our commitment to sustainability and customer satisfaction, we have outlined the following return and exchange policy:

1. Returns and Exchanges for Faulty Products
If you receive a product that is damaged, defective, or does not meet the quality standards we promise, we will gladly accept returns or exchanges. To initiate a return or exchange, please follow these steps:

Timeframe: Contact us within 7 days of receiving your order. Requests made after this period may not be eligible for return or exchange.
Contact Us: Reach out to our customer service team via email at [your email address] or call us at [your phone number]. Please include your order number, a description of the issue, and photographs of the faulty product.
Return Process: Once your return request is approved, we will provide you with instructions on how to return the product. Please ensure the product is returned in its original condition, including any packaging and tags.
Refund or Exchange: Upon receiving the returned product, we will inspect it to confirm the fault. If approved, you will be offered a choice between a replacement product or a full refund. Refunds will be processed within 5-7 business days.

2. Non-Returnable Items
Due to the custom-made nature of our products, the following items are non-returnable:

Custom Artwork: All custom artwork, including pet portraits, are created specifically for you based on your detailed instructions and preferences. As these items are personalized and cannot be resold, they are non-returnable and non-refundable.
Custom T-Shirts: Custom t-shirts designed to your specifications, including unique typography, color choices, and graphics, cannot be returned or exchanged unless there is a fault with the product.

3. Delivery Timelines
Our standard delivery timeline is 7 to 10 days for t-shirts and ready-made products. Please note that each piece is printed specifically for you, as we do not hold stock. This allows us to minimize waste and uphold our commitment to sustainability.

For custom artwork, including pet portraits, delivery timelines vary based on the number of commissions we have at hand. Typically, delivery can range from 15 days to a month. We will communicate the expected delivery date at the time of your order.

4. Free Delivery
We are pleased to offer free delivery on all orders, regardless of the product or location.

5. Quality Assurance for Custom Pet Portraits
Each custom pet portrait is made with the finest quality acrylic paints and is coated with a layer of varnish to protect the artwork long-term. This ensures that your portrait remains vibrant and protected from environmental factors such as dust and UV rays. Please note that framing is available upon request and must be specified at the time of your order.

6. Contact Information
If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us at:

Email: [your email address]
Phone: [your phone number]
We value your business and strive to provide the best possible service. Thank you for choosing The Rebel Inc.