We strive to ensure that every product meets our high standards of quality. Returns and exchanges are accepted only for faulty products. If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange for a return or exchange. Please note that artwork, including custom-made pet portraits, cannot be returned or exchanged as they are personalized and created specifically for you.

Our standard delivery time is between 7 to 10 days for our t-shirts and other ready-made products. Since we are committed to sustainability, each piece is printed on demand for our customers rather than being kept in stock, ensuring minimal waste.

Yes, we offer free delivery on all orders, regardless of the product or location.

Custom artwork and pet portraits are personalized and made to order, so they cannot be returned or exchanged. We encourage you to be as detailed as possible in your requests to ensure the final product meets your expectations.

Our pet portraits are made using high-quality acrylic paints, ensuring vibrant colors and lasting durability. Each portrait is coated with a layer of varnish to protect the painting from dust, UV rays, and environmental factors, ensuring that your cherished memory remains intact for years to come.

Artwork, including custom pet portraits, is only framed upon request. If you would like your piece to be framed, please let us know when placing your order, and we will provide you with framing options.

Delivery timelines for custom-made pet portraits vary based on the number of commissions we have at hand. Typically, delivery can range from 15 days to a month, depending on the complexity of the artwork and our current workload.

To ensure the longevity of your custom artwork, we use only the finest materials and apply a protective varnish to each piece. If your artwork is not framed, consider framing it to provide additional protection. Avoid exposing the artwork to direct sunlight, extreme temperatures, or moisture.

Our return and exchange policy allows customers to return faulty products within a specified period. However, artwork items are non-returnable. We strive to be a sustainable brand by printing each piece for the customer, resulting in delivery times of 7 to 10 days. Delivery is free for all orders.